When using the website www.latherandlotion.com.au you accept and agree to be bound by the terms and provisions of this agreement. When using this service you will be subject to any posted guides or rules acceptable to such a service. If you do not agree to the above, please do not use this service.
Placing an order
When you place an order, you will receive an email acknowledging your order. We will only accept your order once payment has been approved at which time the contract is made based on these terms.
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgment email). You can’t change your order – you’ll need to cancel and/or return the original item(s), and re-order.
All orders are subject to availability and confirmation of the order price. If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices displayed are exclusive of GST for retail clientele (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
Delivery
Before you finalise your purchase order, you’ll be given delivery options to choose from with an estimated delivery time and date depending on the delivery address. Please ensure that the delivery address details are correct and you have taken into consideration uncertain weather conditions if you have selected to have your delivery left in a safe place.
Shipping, Packaging, Damages & Losses
We package and label each order the best way that we can to ensure that you will receive your order safely and undamaged. However once your order has been dispatched we have no control over damage or loss during transit to you.
Refunds / Returns
Please choose carefully when you purchase. As per Australian Consumer Laws, no refunds are available if you simply change your mind, found it cheaper somewhere else, decided you did not like the purchase or have no use for it.
Under Australian Consumer Laws you are entitled to Replacement or Refund if the product has a major problem. A major problem by Australian Consumer Law is defined as a product having:
- A problem that would have stopped someone from buying it if they’d known about it
- It is significantly different from the description
- It is substantially unfit for its common purpose and can’t easily be replaced within a reasonable time
- It doesn’t do what you asked for and can’t easily be replaced within a reasonable time; or
- It is unsafe
- If an agreement has been reached between a customer to return the goods, the buyer/customer is responsible for any transport postal charges with the chosen a freight carrier.
Your Information
Our Privacy Policy sets out how we use your information. If your details change, remember that you need to update My Account so we can continue to provide you our continued service.
Things you cannot do
You must not misuse or tamper with our website, e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal customers our best service. We will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a team that work hard to stop people messing with our website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers (no website owner can).
Please take note: you agree to indemnify, defend and hold Lather and Lotion directors, employees, agents and affiliates from any and all third party claims, liability, damages and or a costs including but not limited to legal fees, arising from your use or misuse of this web site or your breach of the Terms and Conditions.
You are also prohibited from using automated systems or software to scrape data from our Website.
Intellectual Property, software & content
All designs, pictures, images and any other elements of this website and well as products featured are the exclusive property of Lather and Lotion. Publishing, transferring and the change of any elements featured on this website are strictly forbidden and can not be reproduced without the prior written consent from Lather and Lotion.
You are allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express permission.
You can link this website, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of this sites reputation. Do not link in a way that suggests that any form of approval or endorsement exists.
This website must not be framed on any other site without our prior written permission.
Have an issue or a complaint?
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact us by email at: enquiries@latherandlotion.com.au
Legal
We have the right to amend, remove or vary our services and/or any part of the website (including our Terms and Conditions) at any time.
These terms and our dealings with you are subject to Australian Law and the exclusive jurisdiction of the Australian Courts.